Terms & Conditions

1.1 Acceptance of Terms

By accessing and using Custom Feud, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the terms and conditions, please do not use this service.

1.2 Service Description

Custom Feud is a web-based online game platform that allows users to create, host, and play custom survey-based quiz games played in a team format. The service includes game creation tools, hosting capabilities, and multiplayer functionality.

1.3 User Accounts

To access certain features of the service, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

1.4 Acceptable Use

You agree not to use the service for any unlawful purposes or to conduct any unlawful activity, including but not limited to fraud, embezzlement, money laundering, or insider trading. You agree not to create offensive, inappropriate, or discriminatory content.

2.1 Information We Collect

• Account information (email, username, profile data)
• Game data (questions, answers, scores, session information)
• Usage data (how you interact with our service)
• Technical data (IP address, browser type, device information)

2.2 How We Use Your Information

• To provide and maintain our service
• To notify you about changes to our service
• To provide customer support
• To gather analysis or valuable information to improve our service

2.3 Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

2.4 Third-Party Services

We may employ third-party companies and individuals to facilitate our service. These third parties have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

3.1 Refund Eligibility

Refunds may be requested within 7 days of purchase for Pro plans, including monthly, 3 month, 6 month, yearly, and Lifetime Pro. A refund will not happen after 7 days. To be eligible for a refund, you must not have violated our terms of service.

3.2 Refund Process

• Contact our support team at support@customfeud.com
• Provide your account information and reason for refund
• Refunds will be processed within 10-15 business days
• Refunds will be issued to the original payment method

3.3 Non-Refundable When

• A refund will not happen after 7 days from the purchase date
• Services have been fully consumed
• Accounts that have been suspended for violations
• Accounts that have been deleted

4.1 Content Guidelines

All user-generated content must comply with our community guidelines. Prohibited content includes:

• Hate speech, harassment, or discriminatory content
• Explicit sexual content or nudity
• Violence or threats of violence
• Copyrighted material without permission
• Spam or misleading information

4.2 Content Moderation

We reserve the right to remove any content that violates our guidelines. Repeated violations may result in account suspension or termination.

4.3 Content Ownership

You retain ownership of content you create, but grant us a license to use, modify, and display your content as necessary to provide our service.

5.1 Our Rights

The Custom Feud platform, including its design, features, and underlying technology, is owned by us and protected by intellectual property laws. You may not copy, modify, or distribute our service without permission.

5.2 Trademark

"Custom Feud" and related logos are trademarks. You may not use our trademarks without our written permission.

5.3 DMCA Policy

We respond to valid DMCA takedown notices. If you believe your copyrighted work has been infringed, please contact us with the required information as specified in the DMCA.

6.1 Service Availability

We strive to maintain service availability but do not guarantee uninterrupted access. We are not liable for any damages resulting from service interruptions.

6.2 User Actions

You are solely responsible for your use of the service and any consequences thereof. We are not liable for any damages resulting from user actions or content.

6.3 Maximum Liability

In no event shall our total liability exceed the amount paid by you for the service in the 12 months preceding the claim.